At Jalen Voyage, we want you to feel confident in every purchase. If you receive an item that is damaged, defective, or incorrect, we’re here to help.
1. Eligibility for Return
You may request a return if:
- The product is damaged upon arrival
- The wrong item was delivered
- The product is defective or not as described
To be eligible, your request must be made within 1–3 days of receiving the item.
2. How to Request a Return
Email us at [email protected] with:
- Your order number
- A clear photo or video of the issue
- A brief explanation of the problem
We will review your request and respond within 1–3 days.
3. Return Approval and Process
If your return is approved, we will coordinate with you to pick up the item. Please ensure the item is unused, in its original packaging, and ready for collection.
4. Refund Process
Once we receive and inspect the returned item, your refund will be issued in cash, matching the original payment method. This process typically takes 1–3 days after we receive the item.
5. Non-Returnable Items
We do not accept returns on used, damaged by misuse, or customized products unless they arrived faulty or incorrect.
6. Contact Us
For any return-related questions, email us at [email protected]. We are happy to assist you.