At Jalen Voyage, we are committed to delivering your gear quickly and reliably, so you can focus on your next adventure.
1. Order Processing
All orders are processed within 1–3 days after confirmation. You will receive a notification once your order is ready for dispatch.
2. Delivery Method
We offer Cash on Delivery for all orders. Please ensure someone is available at the provided address to receive the package and make the payment upon delivery.
3. Shipping Time
Shipping times may vary depending on your location, but we aim to deliver within 1–3 days after your order has been processed.
4. Delivery Areas
We currently ship to most regions. If your location is not serviceable, we will notify you promptly after the order is placed.
5. Delivery Issues
If you experience any delay or issue with your delivery, contact us at [email protected] with your order number. We will investigate and assist you as quickly as possible.
6. Packaging
All items are carefully packed to ensure they reach you in perfect condition. In case of damage during delivery, refer to our Return and Refund Policy for further steps.